SHIPPING & RETURNS

We use Canada Post Expedited Parcel Delivery

Shipping in Canada
Within Canada, we offer FREE Expedited Canada Post shipping when you add 6 tea pouches to your cart or on orders over $99. Our Flat Rate is currently $15 on orders less than $100.

Within Canada
6 tea pouches and up: Free Shipping!
$100 and up: Free Shipping!
$99 or less: $15

Shipping outside of Canada
We’re happy to offer US & international shipping. Email us for a quote.

Delivery times
Please allow at least 2 business days for your order to be processed.
Note: We do not process orders on Canadian statutory holidays or Ontario provincial holidays, so that we can spend time with our families.

Canada Post delivery times
Delivery destination      Delivery time (Estimated)*
Ontario                         1 business day
Quebec                        1 business day
Nova Scotia                  2 business days
New Brunswick             2 business days
Prince Edward Island   2 business days
Newfoundland              5 business days
Saskatchewan              3 business days
Manitoba                      3 business days
Alberta                         3 business days
Yukon                           5 business days
North West Territories  5 business days
British Columbia          4 business days

Can I pick up my order?
Pick up is available by appointment only. Please contact us via email or by phone from 9AM-5PM EST.

How do I change or cancel my order?
Once your order is placed, it cannot be modified or cancelled.

What do I do if the order I received is wrong/damaged?
If there is a problem with your order, please contact us via email or by phone from 9AM-5PM EST.

For hygiene reasons, we regret that we cannot offer refunds or exchanges on goods that have been opened or used. NOTE: Tea is not refundable and not exchangeable as it is a food product.

For returns, exchanges or any other questions about shipping and returns please email us.

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